Enterprise Sales - Service Account Manager

About the Enterprise Sales - Service Account Manager position

We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.

As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Responsibilities:

• Serve as the main point of contact for enterprise clients and channel partners
• Serve as the "right-hand person" to the Enterprise Business Development Manager (EBDM)
• Nurture relationships with our clients through video calls, phone and email
• Resolve internal and client facing Enterprise challenges in a timely manner
• Facilitate bi-weekly/monthly syncs between clients and Operations/Sales
• Join internal interdepartmental meetings to provide and record updates, challenges wins, etc.
• Provide meticulous notes for call agendas/recaps and add appropriate follow up tasks to projects
• Complete all tasks/projects in a timely manner and ensure appropriate team members have also completed their action items
• Help facilitate onboarding and launch processes for new Enterprise and Channel partners when secured
• Ensure all facets of each partnership are being upheld including goals being met (revenue/volume), deadlines adhered to, changes and updates are properly communicated, etc.

Requirements:

• Strong alignment with Simplicant’s company values
• 3+ years of account management or customer facing project management role
• Possess high energy and a strong desire to achieve top results with a charismatic, positive, “can-do” mentality
• Strong experience resolving client issues in a timely manner and able to act with urgency
• Demonstrated analytical and digital literacy including use of sales automated tools & CRM
• You thrive in a fast-paced, ever-changing environment
• Take full ownership and accountability of your role and expected results
• Bachelor’s degree preferred
• Data analytics, be able to pull, organize and comprehend data to tell a story
• Innate curiosity to understand how departments and systems work together so challenges can be solved effectively and with urgency
• Creative and strategic problem solving
• Excellent customer-centric writing/verbal communication skills
• Accurately working within deadlines/timeframes
• Ability to type fast and multitask