Call Center Agent - Internee

Call Center Agent - Internee

Job Overview

We are seeking a friendly and motivated Call Center Agent - Internee to support our customer service team. This internship offers hands-on experience handling customer inquiries, learning call center procedures, and developing communication and problem-solving skills under the guidance of experienced team members.

Key Responsibilities

• Answer incoming customer calls and respond to basic questions professionally.
• Assist with outbound calls, follow-ups, and customer satisfaction surveys as assigned.
• Listen carefully to understand customer needs and provide accurate information.
• Refer complex issues to the appropriate team member or supervisor.
• Record customer interactions and update information in the relevant systems.
• Follow call scripts, company policies, and data privacy guidelines.
• Participate in training sessions and team meetings.

Qualifications and Skills

• Currently studying or recently graduated in a relevant field; customer service experience is an advantage but not required.
• Clear verbal communication and a courteous telephone manner.
• Good listening, patience, and a customer-focused attitude.
• Basic computer skills and willingness to learn customer service software.
• Ability to stay organized and work effectively in a team.
• Reliable, punctual, and open to coaching and feedback.

Internship Learning Opportunities

The internee will receive practical training in customer service, call handling, documentation, and issue escalation, along with regular guidance and feedback from the team.